ba991's Privacy Policy — Your Data Is Our Responsibility
A complete and transparent overview of how your personal information is collected, stored, and protected on the ba991 platform.
1. Introduction & Scope
This privacy policy applies to every member who uses the ba991 platform. When you visit the ba991 website, register an account, participate in betting or casino games, or contact our customer support — certain information reaches us. This policy clearly describes our commitment and approach to collecting, storing, using, and protecting that information.
ba991 believes that user privacy is a fundamental right. We never sell your information or share it with unauthorized third parties. By continuing to use the platform, you are considered to have agreed to the terms of this policy.
This policy has been reviewed most recently. If any significant changes are made to the policy, we will notify members via a notice in their accounts. We ask that you check this page regularly.
2. What Information We Collect
Various types of information are collected to operate the ba991 platform. The type of each piece of information and the reason for collecting it are described in detail below.
Identity Information
Information you provide when registering an account, such as:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred username
Financial Information
Information required to process transactions:
- bKash, Nagad or Rocket account number
- Deposit and withdrawal history
- Transaction time and amount
- Transaction reference number
Activity Information
Information about your usage on the platform:
- Game history and betting logs
- Login and logout times
- Preferred games and categories
- Bonus usage history
Technical Information
Device and network information collected automatically:
- IP address
- Device type and operating system
- Browser information
- Cookies and session data
3. Purpose of Data Use
ba991 uses collected information only for lawful and specific purposes. Each area of our data use is described below.
Account management and identity verification
Identity information is used to create your account, verify logins, and ensure security. Date of birth is essential for age verification — ba991 provides services only to those aged 21 and above.
Transaction processing
Financial information is required to process deposits and withdrawals through bKash, Nagad, and Rocket. This information is used solely to complete transactions with the relevant mobile financial service providers.
Customer support
Account-related information and previous communication history are used to resolve your live chat or email support requests, enabling fast and effective problem resolution.
Platform improvement and security
Technical information is analyzed to improve system performance, detect suspicious activity, and prevent fraud. This is part of ba991's overall security framework.
Responsible gambling management
Gaming patterns and betting history are monitored to identify problematic gambling behavior and provide assistance to users when needed. For more information on responsible gambling, visit our Responsible Gaming page.
4. Cookies & Tracking Technologies
ba991 uses cookies and similar technologies to keep the website running smoothly and to improve the user experience. The types of cookies used are described below.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, save form data, and manage security. These cookies cannot be disabled.
Analytical Cookies
These cookies collect information to understand how users are using the website. This information is completely anonymous and is used only for overall improvement purposes.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalization options, so you do not have to change settings each time you visit.
You can control or delete non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may limit some functionality of the website.
5. Sharing Information with Third Parties
ba991 never sells your personal information and does not share it with advertisers or unrelated third parties. Information may only be shared in the limited circumstances described below.
Payment Providers
Necessary transaction information is shared with bKash, Nagad, and Rocket to complete financial transactions. These third parties are governed by their own privacy policies and receive information solely for the purpose of processing transactions.
Security & Fraud Prevention
If fraud, money laundering, or any other illegal activity is suspected, the necessary information may be provided in response to a legitimate request from the relevant authorities.
Technology Service Providers
Selected technology partners may be given limited access for server hosting, cybersecurity, and platform infrastructure management. They all operate under strict confidentiality agreements.
Legal Obligations
Information will be provided only when it is mandatory to do so as part of a court order, government directive, or legal process, and only the relevant information will be shared.
6. Data Retention & Deletion
ba991 retains your information only for as long as necessary. The data retention policy depends on the type of information and legal requirements.
Retention Policy
- Active accounts: All information is retained for as long as the account remains active.
- Inactive accounts: Information for accounts inactive over a long period may be deleted after a set timeframe.
- Financial transaction records: Retained for the required period in compliance with legal and regulatory obligations.
- After account closure: Following a request to close an account, relevant information may be retained for a limited time for dispute resolution and legal requirements.
- Log data: Technical logs and session data are deleted periodically.
7. Data Security Measures
ba991 uses industry-standard security technologies to protect your information. Our security framework is described in detail below.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall protection
Advanced firewalls and intrusion detection systems are active.
Password hashing
Passwords are never stored directly — only in hashed format.
Regular audits
Regular security testing and vulnerability assessments are conducted.
No service can guarantee 100% security for data transmitted over the internet. However, we are committed to ensuring the highest possible level of protection. If you are concerned about the security of your account, please contact us immediately.
8. Your Rights & Controls
ba991 believes users should have full control over their own information. You can exercise the following rights.
Right to Access
You can request a copy of your personal information stored at ba991 at any time. Submit this request through customer support.
Right to Correction
You have the right to request correction of any inaccuracies in your personal information. Maintaining accurate data is our priority.
Right to Deletion
In certain circumstances you can request that your information be deleted. However, some information may need to be retained to fulfill legal obligations.
Right to Object to Processing
You have the right to object to marketing communications and certain types of data processing. Send requests related to this to our support team.
To exercise any of the rights above, email our support team at: [email protected] — we will process your request as quickly as possible.
9. Protection of Minors
Prohibited for those under 21
The ba991 platform is for those aged 21 and above only. No information is intentionally collected from any minor.
If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted. If you believe a minor has registered on our platform, please notify our support team right away.
10. Policy Changes & Updates
ba991 may update this privacy policy from time to time as needed. You will be notified of any significant changes to the policy by the following methods.
Account notification
If there are important changes, a notice will be sent to your registered email.
Website notification
You may be informed of changes at the time of login.
Updates on this page
The latest version will always be available on this page.
Continuing to use the platform after a policy update means you are considered to have agreed to the revised policy. If you object to any part of this policy, the option to stop using ba991 and request account closure is always available to you.
11. Contact Us
For any questions, concerns, or requests regarding this privacy policy, contact our support team. ba991's support team provides assistance in both Bengali and English, 24/7.